Effective communication with your employees is essential to the successful administration of your benefit plan. We offer your employees easy access to their benefits over the phone, through email, and via our simple and secure website. With so many easy ways to manage their benefits and contact us with questions, your employees will be able to use the option they feel most comfortable with. Proper communication and easy access to documents reduces calls, improves claims turnaround time, and reduces the number of pended or denied claims. This commitment to good communication also includes issuing:
As your partner, we know that when we provide quality services in a timely manner it keeps your employee benefits program running smoothly. We pride ourselves on our quick claims processing, reduced on-hold times, and message handling. 95% of all employee calls to our customer service department result in their issue being resolved on the first call. This means no follow-up calls and no waiting for a return call.
When it comes to using health benefits, most people lack the understanding of their plan which causes them distress. At KGA, customer service representatives strive to answer questions with empathy and work to alleviate stress for your employees. We understand the challenges your employees face in understanding their medical plan and we are always available to help over the phone or online.
Your employees can rest assured that our policies and procedures require all confidential health information be released only with the employee's permission, or as required by law. We are fully compliant with HIPAA regulations and employ multiple levels of security within our electronic systems and at our office, to ensure your employees' information remains safe.
